Legal
Privacy policy
1.1. The Quantic Group Limited (we, us, our) is committed to protecting the privacy and security of your personal data. We are registered in England and Wales under company number 05427702 and our registered office is at 2 Communications Road Greenham Business Park, Greenham, Newbury, Berkshire, RG19 6AB.
1.2. We are a “controller”, which means that we are responsible for deciding how we hold and use personal information about you. We are required under UK data protection laws to notify you of how we process your personal data when you use our website or otherwise engage in any way with us.
1.3. When we refer to ‘processing’ your personal data, what we mean is using your personal data by acquiring it, using it, storing it, communicating it to other people or deleting it.
1.4. This privacy notice tells you:
- who we are;
- how we collect, use, store and share your personal data;
- your privacy and other related rights under data protection laws; and
- how to contact us or the UK Information Commissioner’s Office (ICO) in the event that you have a complaint.
1.5. Please note that this website includes links to third-party websites. Clicking on those links, or enabling those connections, may allow third parties to collect or share data about you. We have no control over these third-party websites and are not responsible for their privacy statements. You must therefore make sure that you understand how those websites and organisations will use your personal data and not rely on this policy.
1.6. Our website is not intended for children, and we do not knowingly collect data relating to children.
2.1. We are required by law to ensure that when processing any of your personal data that it is:
- used lawfully, fairly and in a transparent way;
- collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes;
- relevant to the purposes we have told you about and limited only to those purposes;
- accurate and kept up to date;
- kept in a form which permits you to be identified for only as long as necessary for the purposes we have told you about
- kept securely.
2.2. Please note that we may update this privacy notice at any time.
3.1. Personal data means any information about an individual from which that person can be identified. It does not include data where the person’s identity has been removed.
3.2. We collect, store and use the following types of personal data as set out in the table below.
| Types of personal data | List of types of personal data |
| Identity data | First name, last name, username or similar identifier. |
| Contact data | Address, email address and telephone number. |
| Marketing and communications data | Your preferences in receiving marketing from us and your communication preferences. |
| Usage data | Information about your usage of our website, the pages you viewed, and how you interacted with the page (such as scrolling, clicks and mouse-overs). |
3.3. We will not seek to obtain personal data from you that is referred to as ‘Special Category’ personal data. Special category personal data includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.
3.4. We will not seek to obtain any information about criminal convictions and offences.
4.1. We will collect most of your personal data directly from you, whether in person, by telephone, text or email and/or via our website. This might be when you:
- engage us to provide our services to you or your business;
- write to us;
- telephone or text us;
- send information to us using social media; or
- provide feedback on our services;
- request that information be sent to you;
4.2. However, we may also collect information:
- from publicly-accessible sources (for example the internet, LinkedIn or Companies House);
- directly from a third party where the issue involves someone else (for example referees for a job)
- from automated technologies or interactions with our website through the use of cookies and similar; and
5.1. The law requires us to have a legal basis for processing your personal data, and, in general, we rely on one or more of the following legal basis for our processing:
- Performance of a contract with you: where we need it to perform a contract with you.
- Compliance with a legal obligation: where we need to comply with a legal or regulatory obligation.
- Legitimate interests: we use personal data where it is necessary to conduct our business and pursue our legitimate interests.
- Consent: we only rely on your consent where we have obtained your express agreement to use your personal data for a specified purpose.
5.2. We have set out below the purposes we may use your personal data for and the lawful basis we rely on in each case:
| Purpose for processing | Types of personal data | The lawful basis we rely on |
To provide our services to you, including:
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Financial management, including:
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| To manage our relationship with you, including notifying you about changes to our terms of business or privacy policy |
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| For our IT and infrastructure, to protect our business and this website (including troubleshooting, data analysis, testing, backups, system maintenance, support, reporting and hosting of data) |
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To generally administer our business and operations including:
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To market and advertise our services:
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6.1. We will share your personal data with third parties where required by law, where it is necessary to administer the working relationship with you or where we have another legitimate interest in doing so.
6.2. We may need to share your data with third parties where they provide services on our behalf (for example those who help us to operate the website and CRM system). We require that all our third-party service providers take necessary security measures to protect your personal data. We do not permit your personal data to be used by those third parties for their own purposes, and they may only process your data for specified purposes, and in accordance with our instructions.
6.3. We may share your personal data with third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, to enforce or apply our site terms of use, or to protect the rights, property or safety of our site, our users and others.
6.4. We may share your personal information with other third parties, for example in the context of the possible sale or restructuring of the business. In this situation we will, so far as possible, share anonymised data with the other parties before the transaction completes. Once the transaction is completed, we will share your personal data with the other parties if and to the extent required under the terms of the transaction. We may also need to share your personal information with national authorities, law enforcement, a regulator or to otherwise comply with the law.
7.1. We use, and may permit use of, artificial intelligence (AI) tools to help deliver, improve, and secure our services. Any AI that processes personal data is used in line with our internal AI and data protection policies, with appropriate safeguards and human oversight. We do not use AI to make decisions about you that have legal or similarly significant effects without notifying you first.
8.1. We do not transfer personal data outside the European Economic Area.
9.1. In order to ensure that your personal data is kept secure, and to prevent there being any breach of confidentiality or unauthorised use, we have put in place security measures which are intended to prevent your personal data from being accidentally lost or used or accessed unlawfully. Access to your personal data is restricted to those with a need to access it, and regard will be had to the need for confidentiality when that personal data is processed.
10.1. We will only retain your personal data in accordance with applicable laws, regulatory requirements or for as long as necessary to fulfil the purposes for which we collected it.
11.1. Under certain circumstances, you have rights under applicable UK data protection laws in relation to your personal data. Please see the table below to find out more about these rights.
| You have the right to request access to your personal data | Commonly known as a “data subject access request”, you have the right to request confirmation that your personal data is being processed, access to your personal data (through us providing a copy) and other information about how we process your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. |
| You have the right to ask us to rectify your personal data | You have the right to request that we rectify your personal data if it is not accurate or incomplete. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. |
| You have the right to ask us to erase your personal data | In certain circumstances, you have the right to ask us to erase or delete your personal data where there is no reason for us to continue to process your personal data. This right would apply if we no longer need to use your personal data to provide products and/or services to you, where you withdraw your consent for us to market to you, or where you object to the way we process your personal data (see right to object below). |
| You have the right to ask us to restrict or block the processing of your personal data | You have the right to ask us to restrict or block the processing of your personal data that we hold about you. This right applies where you believe the personal data is not accurate, you would rather we block the processing of your personal data rather than erase your personal data, where we don’t need to use your personal data for the purpose we collected it for but you may require it to establish, exercise or defend legal claims. |
| You have the right to port your personal data | You have the right to obtain and reuse your personal data from us / to reuse for your own purposes across different services. This allows you to move personal data easily to another organisation, or to request us to do this for you. |
| You have the right to object to our processing of your personal data | You have the right to object to our processing of your personal data on the basis of our legitimate business interests, unless we are able to demonstrate that, on balance, our legitimate interests override your rights or we need to continue processing your personal data for the establishment, exercise or defence of legal claims. |
| You have the right not to be subject to automated decisions | You have the right to object to any automated decision making (if applicable), including profiling, where the decision has a legal or significant impact on you. |
| You have the right to withdraw your consent | You have the right to withdraw your consent where we are relying on it to use your personal data. |
11.2. If you wish to exercise any of these rights, please contact the Data Privacy Manager.
11.3. You will not be expected to pay a fee to obtain your personal data unless we consider that your request for access to data is unfounded or excessive. In these circumstances we may charge you a reasonable fee or refuse to comply with your request.
11.4. Whenever you make a request for access to personal data, we may request specific information to confirm your identity. This is to ensure that we are releasing personal data to the correct person.
12.1. Please contact the Data Privacy Manager who has been appointed to oversee compliance with this privacy notice and whose contact details are set out below in 12.2, if you:
- have any questions or concerns about this privacy notice or how we handle your personal data;
- wish to exercise any of your rights (see section Error! Reference source not found.); or
- wish to raise a data protection complaint.
12.2. The Data Privacy Manager can be contacted at dataprivacymanager@thequanticgroup.com, telephone: +44 (0)1252 616100
12.3. You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (see www.ico.org.uk for the ICO’s contact details). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact the Data Privacy Manager in the first instance.
13.1. We use cookies in connection with the operation of our website. A cookie is a small file that is sent by a web server (where we host our website) to a web browser (from where you view our website), and which is then stored by the browser.
13.2. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see the Cookie Notice.